Welcome to Ercoms Robotics Lab!
Mail: Contact@ercoms.com || WhatsApp : +91 8574812609

Customer Support

  1. We provide good quality products & maintain high service standards.
  2. For assistance, please contact us on Mail ID- contact@ercoms.com
  3. Please contact us and we will try to solve your issue within 48hours.
  4. Contact us on our dedicated Line +91-8574812609
  1. Do you have doubts regarding any of our products?
  2. Any of our products is not working?
  3. Do you want to order in large quantities?
  4. Do you have any other question?
  5. For assistance, please contact us on- “Contact@ercoms.com
  6. Contact us on our dedicated Line +91 8574812609

Direct cash deposit

After you generate an order you can Deposit cash in our given bank account. Mail us “Scan Copy/Photo” of your cash deposit slip with your order number at “Contact@ercoms.com”. We will confirm your order after the confirmation of your payment.

Cheques and Money Orders

After you generate an order you can Deposit cheques in our given bank account. Mail us “Cheque details/Photo” with your order number at “Contact@ercoms.com” and we will respond you once we receive the payments.

Online using Credit/Debit Card/Net banking

You can also pay by Credit Card via Online Payment Gateway. We accept all major credit cards like Visa, Master Card, etc. You can also pay by Debit Card/Net Banking via Online Payment Gateway. We process direct debit from all major banks in India like Citibank, ICICI Bank, HDFC Bank, Kotak Mahindra Bank, UTI Bank, Punjab National Bank, Centurion Bank, IndusInd Bank, IDBI Bank, Federal Bank, Oriental Bank of Commerce, etc.

UPI Payment

We also give you secure upi payment method like Google Pay/Phone Pay. 

Bank Details

A/C Name : ERCOMS ROBOTICS LAB.
A/C No: 126405001496
IFSC Code: ICIC0001264
Bank Name: ICICI Bank
Branch: Faizabad Road, Lucknow

Our Packaging Standards

We provide best in class packaging to our customers. Depending on the category of product we use different protective packaging materials and we make sure that your items reach you in safe and ready to use conditions. We give utmost importance to our packaging quality and we do not compromise in packaging quality at any cost.

Packaging for Active Semiconductor Parts

We use antistatic shield tube or pouch for ESD sensitive products. We DO NOT ship active electronic parts without ESD protective shielding. ESD sensitive products include Semiconductor Integrated Circuits/ Development Boards. Transistors and Diodes (except a few) are not included in ESD sensitive parts. We make sure that active parts do not get damaged due to any ESD activity during shipment. We use the plastic antistatic tube to protect the ICs such that the IC pins do not bend due to external pressure.

We also use Bubble wrap and Foam Pouches whenever required as per the nature of items.

Packaging for Passive Parts and Connectors

For passive parts and connectors, we use packaging materials such as corrugated boxes, Bubble wrap, Foam sheets, Shrink Wrap, etc. to make sure that the items reach you with no bend in shape, size and is ready to use. For connectors we often use plastic trays and small plastic boxes, it again depends on size, nature, and quantity of items being sent.

Packaging for Mechanical Parts

Mechanical parts are packaged either in plastic boxes or in heavy duty corrugated packaging. All mechanical parts are also shrinking wrapped before they leave our warehouse. Our packaging standard for Mechanical parts makes sure that the parts do not lose their outer finish and do not bend in shape and size.

Outer Packaging

Once all the items are packaged safely as per their nature of sensitivity, we use either corrugated boxes or padded envelope to make an outer packaging shield.

For feedback on our packaging standards, please provide your feedback at http://ercoms.com.feedback

The total time it takes to receive your order is shown below:

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time: The time for your item(s) to travel from our warehouse to your destination.

Our Replacement Policies

We know that sometimes your requirement changes or something is not working the way you thought it  would. Never fear, we are here to help!

Bought something you do not need anymore?

Products that have not been opened, programmed, plugged in, otherwise used can be replaced within 7 days.Please read the following guidelines, then email at “Contact@ercoms.com” with your order details to get your order replaced.

General Replacement Guidelines

  1. All replacement must include all accessories, manuals, etc. that shipped with the product.
  2. The replacement may take up to 1 week to process, not including transit times.
  3. You are responsible for replacement shipping charges both ways that are not related to a manufacturer error and one way if there is a manufacturing error.
  4. Some products are not eligible for a replacement. These include, but are not limited to, custom configured products and older version releases.

A thing you bought is not working, right?

  1. If your item is defective, malfunctioning, or modified in some way, we would be happy to attempt to resolve your issue.
  2. Technical issues can often be resolved without the need to ship things back to us.
  3. When you email Support be sure to include your order number, a description of your issue, and how you have used and/or modified the item.
  4. Eligibility for replacements of modified items is determined on a case-by-case basis; we cannot guarantee their eligibility unless it is proven that the issue is related to a manufacturing defect.

Returns

  1. Normally we do not accept any returns.
  2. All returns will be decided by us on a case by case basis.
  3. We do not take any return if the product is misused or abused.
  4. You have to provide undamaged original packaging of the product.

Ercoms Robotics Lab Shipping Guarantee

Ercoms Robotics Lab guarantees to ship your order within 2 business days you place it if your order meets All the following criteria:

  1. Your order is placed before 4:00 PM, India Time.
  2. The day you place your order is a Business Day.
  3. Your order is paid in full at the time you place it.
  4. Your order is not considered an Exception.
  5. Your order does not require any modification before shipping.

If your order does meet all the listed requirements, we guarantee the shipment of your package in 2 business days. If it doesn’t meet them all, we may still get it out in 2 business days, but no promises.