Our Replacement Policies
We know that sometimes your requirement changes or something is not working the way you thought it would. Never fear, we are here to help!
Bought something you do not need anymore?
Products that have not been opened, programmed, plugged in, otherwise used can be replaced within 7 days. Please read the following guidelines, then email at “Contact@ercoms.com” with your order details to get your order replaced.
General Replacement Guidelines
1. All replacement must include all accessories, manuals, etc. that shipped with the product.
2. The replacement may take up to 1 week to process, not including transit times.
3. You are responsible for replacement shipping charges both ways that are not related to a manufacturer error and one way if there is a manufacturing error.
4. Some products are not eligible for a replacement. These include, but are not limited to, custom configured products and older version releases.
A thing you bought is not working, right?
1. If your item is defective, malfunctioning, or modified in some way, we would be happy to attempt to resolve your issue.
2. Technical issues can often be resolved without the need to ship things back to us.
3. When you email Support be sure to include your order number, a description of your issue, and how you have used and/or modified the item.
4. Eligibility for replacements of modified items is determined on a case-by-case basis; we cannot guarantee their eligibility unless it is proven that the issue is related to a manufacturing defect.
1. Normally we do not accept any returns
2. All returns will be decided by us on a case by case basis.
3. We do not take any return if the product is misused or abused.
4. You have to provide undamaged original packaging of the product.
Ercoms Robotics Lab Shipping Guarantee
Ercoms Robotics Lab guarantees to ship your order within 2 business days you place it if your order meets All the following criteria:
1. Your order is placed before 4:00 PM, India Time.
2. The day you place your order is a Business Day.
3. Your order is paid in full at the time you place it.
4. Your order is not considered an Exception.
5. Your order does not require any modification before shipping.
If your order does meet all the listed requirements, we guarantee the shipment of your package in 2 business days. If it doesn’t meet them all, we may still get it out in 2 business days, but no promises.