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Returns and Refund Policy
Ercoms Robotics Lab reserves the right to accept products for return at its discretion. Eligibility of a product for return will be expressly mentioned on the Website page for that particular product.
Only sealed and undamaged items may be returned. Any expenses incurred for the process of returning a product back to Ercoms Robotics Lab will be borne by the buyer and Ercoms Robotics Lab reserves the right to recover such cost from the buyer by any means at its disposal if the buyer does not bear the aforementioned expense. And, To complete your return, we require a receipt or proof of purchase.
- Normally we do not accept any returns.
- All returns will be decided by us on a case by case basis.
- We do not take any return if the product is misused or abused.
- You have to provide undamaged original packaging of the product.
Order Cancellation Policy
- Before Order has been Shipped: In case, customer want to cancel the order, before the order has been shipped, customer needs to pay flat 5% order cancellation charge. Ercoms Robotics Lab will refund the amount after charging the order cancellation fees to the customer. Generally, the refund is initiated with 2 Business days. The time taken for the amount to get credited to customer’s original payment method, depends on payment gateway, and varies from 1-14 days.
- After order has been shipped: In a case where the order has been shipped and customer would like to cancel the order, than as the order would have left our premises, we cannot cancel the order. But, the customer should not accept the order, and ask the courier to return back to sender, without opening the parcel. The refund will be initiated within 2 business days after the parcel has been received back at our office.
In such scenarios, the customer would have to pay 5% order cancellation charge, and the forward shipping charge, and return shipping charge. We will initiate the refund to customer, the balance after charging the customer for order cancellation fees, forward shipping charge, and return shipping charge. If the customer has opened the parcel, than the returned items will be verified, and the refund will be initiated after verification within 3 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Mail: [email protected]
To return your product, you should mail your product to: Our Store Address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at Mail: [email protected] for questions related to refunds and returns.